Reference

How bonusqq Handles Your Personal Data

Your account data — including the e-wallet details you use for DANA, OVO, and GoPay transactions — is handled with clear, specific rules about what we collect, why we collect it, and how long we keep it.

Encrypted account storageDANA, OVO, GoPay transaction privacyClear data retention rulesYour right to request data deletionIndonesia-eligible regions only
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bonusqq How bonusqq Handles Your Personal Data
DATA HANDLING IN PRACTICE

Six Ways We Protect Your Account Data

Protecting the data behind your bonusqq account is not a single policy tick-box — it runs through every layer of how we operate. From the moment you register to the point where a DANA, OVO, or GoPay transaction clears, there are specific technical and procedural controls in place. The six points below name exactly what those controls are, so you can check rather than assume.

SSL Encryption on Every Connection

All data transmitted between your device and our servers — including login credentials, account details, and payment confirmations from DANA, OVO, or GoPay — travels over SSL-encrypted connections. This applies whether you access us on mobile or desktop.

Cookie Use and Your Choices

We use session cookies to keep you logged in across pages and analytics cookies to understand which sections of the site are most used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable law in Indonesia.

Access Controls Inside Our Systems

Your account data is not freely accessible inside our organisation. Staff access is role-limited — only teams directly involved in account support, fraud review, or payment processing can retrieve personal records, and all access is logged for internal audit.

Third-Party Data Boundaries

When you pay via DANA, OVO, or GoPay, those providers process the transaction under their own data policies. We receive only a transaction status confirmation — not your wallet PIN, linked bank details, or full payment credentials.

How to Request Your Data

You have the right to ask what personal data we hold, request a correction if something is wrong, or ask us to delete your account entirely.

REACH THE PRIVACY TEAM

How to Contact Us About Your Data

If you need to review, correct, or request deletion of the personal data we hold on your bonusqq account, reach out through any of the channels below. For data-specific requests, include your registered account email and the type of request — access, correction, or deletion — so our team can route it correctly without delay. We aim to acknowledge every data request within one business day.

Team online

Live Chat

Open the chat widget from any page on bonusqq. Our support team handles data queries alongside general account help — identify your message as a privacy request and they will escalate it to the correct team without re-routing you.

Email Support

Send your data request to our support email address listed in your account dashboard under Help. Include your account username and the specific data action you need — access, update, or removal — so we can process it directly.

Account Dashboard

Some personal data — such as your registered contact details and linked e-wallet labels for DANA, OVO, or GoPay — can be reviewed and updated directly from your account settings without needing to contact support at all.

Your Privacy Policy Questions

These are the questions we actually receive about how we handle account and payment data. Each answer is specific to how bonusqq operates — not a generic policy template. If your question is not covered here, the live chat team can pull the relevant detail from your account record directly.

At registration we collect your name, contact email, and the mobile number used to verify your account via OTP. If you link a DANA, OVO, or GoPay wallet, we store the reference label for that wallet — not your full credentials — so deposits can be matched to your account correctly.

We store a wallet reference label so we can match incoming deposits to your account. Your actual wallet PIN, linked bank account, and full transaction history within those apps remain entirely within the DANA, OVO, or GoPay platform — we never access or store that level of detail.

Access is role-restricted. Only support agents handling your active ticket, fraud review staff examining a flagged transaction, and payment processing staff confirming a DANA, OVO, or GoPay deposit can view your personal record. All internal access is logged and reviewed periodically.

We do not sell or share your personal data with advertisers or data brokers. We share only what is operationally necessary — for example, a transaction reference sent to a payment processor to confirm your deposit cleared. Any third-party processors we work with are bound by data protection obligations.

Once you close your account, we retain certain records for a period required under applicable Indonesian law — typically to satisfy anti-fraud and financial record obligations. After that retention window closes, your personal profile data is removed from our active systems. We can confirm the specific period on request.

Yes. Submit a deletion request through live chat or the support email listed in your account dashboard. We will remove your personal profile data and stop processing it once the request is verified, subject to any legal retention requirements that apply in your eligible region under Indonesian law.

We use session cookies that keep you logged in while you navigate the site, and analytics cookies that help us understand which pages are used most. You can disable analytics cookies through your browser settings. Doing so will not affect your ability to log in, make DANA or GoPay deposits, or access your account.

Your session is tied to your account login, not your device. When you log in from a new device, an OTP is sent to your registered mobile number to confirm it is really you. Once verified, your account data — including linked wallet labels — is available on that device under the same encryption protections.

Some fields — such as your contact email or linked e-wallet label for OVO or DANA — can be updated directly in your account settings without contacting support. For name corrections or identity-verified fields, send a request through live chat with the correct detail and our team will update the record after verifying your identity.

This policy applies to your account regardless of which city in Indonesia you access from. Availability and specific obligations depend on local law and the eligible region you are in — players in Jakarta and Surabaya access the same account protections, subject to local legal requirements at the time of access.

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